By when can I receive my refund in my account after cancellation of my booking?

All refunds are processed by the method of payment used in the initial transaction. Once you have cancelled your booking, the refund is processed by SRV Travels within 10 business days (weekends not included). An e-mail confirmation of the refund amount will be sent to the email address given to us at the time of booking.

However, for the amount to reflect in your bank or credit card account is dependent on the time taken by your bank thereon. For any discrepancies and delays, kindly check directly with your bank or credit card company. Where the User has cancelled his/her booking directly with the airlines, he/she will need to inform SRV Travels with valid documentation to initiate the refund process. It is advisable to contact SRV Travels within 48 hours of the cancellation request. Any later would require the User to send a scanned copy of your E-Ticket endorsed by the airlines to SRV Travels.

While I was paying by net banking, my ‘session expired’. Say what?

Your session expired due to security reasons. This happens, simply, when you take too long to make the direct debit payment and don’t manage it in the specified amount of time. Go back to the booking page and start over.

How will I get my refund money back when I use net banking payment?

The account that you used for payment will get credited with the refund amount within 7 working days.

By when can I receive my refund in my account after cancellation of my booking?

All refunds are processed by the method of payment used in the initial transaction. Once you have cancelled your booking, the refund is processed by SRV Travels within 10 business days (weekends not included). An e-mail confirmation of the refund amount will be sent to the email address given to us at the time of booking.

However, for the amount to reflect in your bank or credit card account is dependent on the time taken by your bank thereon. For any discrepancies and delays, kindly check directly with your bank or credit card company. Where the User has cancelled his/her booking directly with the airlines, he/she will need to inform SRV Travels with valid documentation to initiate the refund process. It is advisable to contact SRV Travels within 48 hours of the cancellation request. Any later would require the User to send a scanned copy of your E-Ticket endorsed by the airlines to SRV Travels.